Refund Policy

We want you to love your experience with the Seraphina Skincare Wand. If you’re not satisfied, here’s what we offer:

 30-Day Satisfaction Guarantee

If you experience any issues with your product, simply contact us within 30 days of delivery and we’ll make it right.

Eligibility for Refund:

• The item must be in the same condition that you received it.

• Requests must be submitted within 30 days of delivery.

• We may request photos or videos to support your refund request.

Exchanges & Replacements:

If your product is defective or damaged, we’ll gladly send you a replacement or issue a full refund — no return required in most cases.

How to Request a Refund:

Send us an email at support@shopseraphina.online with your order number and issue. We aim to respond within 24–48 hours.