Privacy Policy

Last updated: July 15, 2025

At Shop Seraphina ("we", "us", or "our"), your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your information when you visit our website, shopseraphina.online.

1. Information We Collect

When you interact with our website or make a purchase, we may collect the following information:

  • Full name

  • Email address

  • Shipping and billing address

  • Phone number

  • Payment details (processed securely through Shopify or trusted third-party processors)

  • Order history

  • IP address, browser type, and cookies (for site optimization and analytics)

2. How We Use Your Information

We use your personal information to:

  • Process and fulfill your orders

  • Communicate with you about your order status and customer support

  • Send you marketing emails (you may unsubscribe anytime)

  • Improve website performance and user experience

  • Comply with legal and regulatory requirements

  • Prevent fraudulent activity

3. Sharing Your Information

We do not sell your personal information.

However, we may share your data with third-party service providers such as:

  • Shopify (our e-commerce platform)

  • Payment processors (like Shopify Payments or PayPal)

  • Shipping and logistics partners

  • Email and marketing platforms (for promotional updates)

  • Analytics providers (e.g., Google Analytics, Facebook Pixel)

They are only given the information necessary to perform their services.

4. Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Ensure website functionality

  • Personalize content and ads

  • Understand website traffic and user behavior

You can manage cookie preferences in your browser settings.

5. Data Security

Your data is stored securely on Shopify’s encrypted servers. We follow best practices to protect your personal information, but no method of transmission over the Internet is 100% secure.

6. Your Rights

Depending on your region, you may have the right to:

  • Access the personal data we hold about you

  • Request a correction or deletion of your data

  • Withdraw consent for data processing

  • Lodge a complaint with a data protection authority

To exercise any of these rights, please contact us at support@shopseraphina.online.

7. Changes to This Privacy Policy

We reserve the right to update this policy at any time. Changes will be posted here, and the updated date will be reflected above.

8. Contact Us

If you have any questions or concerns about this Privacy Policy or your data, contact us at:
📧 support@shopseraphina.online

Let me know if you'd like the Terms of Service and Refund Policy as well — I can generate them to match your product.